We recommend insurance for your order. If you choose not to get Insurance we will not be held responsible for any lost or damaged packages. The cost for insurance is $2.00 per $100.00 worth of Merchandise. The Minimum insurance amount is $1.20.
|Returns may be made within 5 days of receiving the item. A request to return any item made be made by calling: 1-423-289-1269 Monday thru Friday from 9am to 6pm EDT,
or email us at: firstname.lastname@example.org. Customers returning items will be given a store credit for the amount of the item only. Some returned items are subject to a 20% restocking fee.
Some items are not returnable.
Please read the non returnable section below.Please follow the directions below to return an item.
1. Call our Customer Service Dept. at 1-423-289-1269 for a Return Authorization number. Please copy your invoice for the item you are returning and return it with the item and include your best daytime phone number. Retain a copy for yourself.
3. On the Outside of the package your are returning write the Return Authorization number that you received from our Customer Service Representative. For us to properly process your return, the Return Authorization number must be written on the outside of the package.
4. Send the package /item insured and prepaid by the US Postal Service or UPS, which ever works best for you. Address the package to Attn: RETURNS DEPARTMENT, Backwoods Archery, 4211 E. Morris Blvd, Morristown, TN 37813.
4. Customer is responsible for return shipping cost only if the return is for unwanted merchandise. We will refund all shipping for any item returned if we sent the wrong merchandise. We will credit your credit card or paypal for your 1st class or shipping charge.
* NOTE, we will only refund an amount equal or up to the original cost to ship item.
Non Returnable items. The following items may not be returned: Arrows fletched or cut, Compound Bows, Recurves, and Crossbows, Discounted or Discontinued Items, Books, Rangefinders, Game Cameras, Scopes or Optics, Arrow Saws, Bow Presses, Treestands or safety vests, Mouth Calls, Glue, Used Items, Rut Guides, Moon Guides, Any Special Ordered items. Any items Used or Damaged by the customer in any way may not be returned. All manufacturers factory packaging must be included and in resellable condition.
Manufacturers Warranty *Please Read*
Most if not all of the merchandise we sell is covered by the Manufacturers Factory Warranty.
We are not the factory repair center for these items. Any item that is Defective or needs Warranty Service must send the item back to the Manufacturer. We are glad to assist and provide you with the phone numbers or email address to all manufacturers.
Any item returned to us for Warranty will be forwarded to the manufacturer at customers cost. Return shipping to customer must be paid also by customer.
Defects found within 5 days of delivered items – Call 1-423-289-1269, we will help determine the fastest way to fix the problem.
Backwoods Archery return policy is strict to protect our customers. Thank you for your business.